Terms of Service

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

2. Account Registration & B2B Access

Our platform operates as a business-to-business (B2B) e-commerce service. To place orders and access wholesale pricing, you must:

• Register for an account with accurate and complete business information
• Provide a valid business entity name, tax ID or reseller certificate where applicable
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account

We reserve the right to verify your business status and to approve, decline, or revoke account access at our sole discretion. Pricing tiers are assigned based on your account classification and are subject to change.

3. Orders & Pricing

• Pricing: All prices are listed in US Dollars (USD) and are exclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice.
• Order Acceptance: Submission of an order constitutes an offer to purchase. We reserve the right to accept or reject any order, in whole or in part, for any reason, including product availability, pricing errors, or credit verification issues.
• Minimum Orders: Certain products or promotions may be subject to minimum order quantities or values.
• Pricing Errors: In the event of a pricing error, we reserve the right to cancel the order and notify you. We are not obligated to fulfill orders placed at incorrect prices.
• Product Availability: All orders are subject to product availability. We make reasonable efforts to maintain accurate inventory counts but do not guarantee availability.

4. Payment Terms

• Payment is required at the time of order unless net payment terms have been established for your account.
• We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payment processing is handled by PCI DSS-compliant third-party processors.
• For approved B2B accounts, net payment terms (e.g., Net 30) may be available subject to credit approval.
• Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
• We reserve the right to suspend or terminate your account for non-payment.

5. Shipping & Delivery

• Shipping methods, costs, and estimated delivery times are displayed during checkout and may vary based on destination, product weight/dimensions, and selected service level.
• Free Freight: Orders over $2,500 may qualify for free freight shipping on eligible products, subject to terms displayed at checkout.
• Risk of Loss: Title and risk of loss for products pass to the buyer upon delivery to the carrier (FOB Shipping Point) unless otherwise agreed in writing.
• Delivery inspection and time limits: See Bill of lading, receipt, and quantity verification below for your responsibilities when receiving shipments, including the 24-hour window to verify counts and report shortages or missing parts.
• Hazardous Materials: Certain products may be classified as hazardous materials and are subject to additional shipping fees, restrictions, and regulations.

Bill of lading, receipt, and quantity verification

When you receive freight or palletized shipments, you are responsible for documenting the condition of the shipment and verifying quantities in the manner required to preserve your rights with carriers and to allow us to coordinate with manufacturers and distributors under their policies.

• Bill of lading (BOL) and delivery receipt: You must ensure that any damage, shortage, or visible discrepancy is clearly noted on the bill of lading or carrier delivery receipt beforeor at the time you sign for the shipment, in accordance with the carrier's instructions.
• Retain your copy: Keep a copy of the signed BOL or delivery receipt (including your notations) for your records. You may need to produce it in the event of a dispute with the carrier or when supporting a claim coordinated through applicable manufacturer or distributor channels.
• Count verification within 24 hours: Within twenty-four (24) hours of receiving the shipment, you must verify piece counts and contents against your order. Any shortage, overage, or missing parts must be brought to our attention within that same 24-hour period.
• Acceptance of the shipment: Once you sign for or otherwise accept delivery of a pallet, shipment, or order without appropriate notations on the BOL or delivery receipt, or if you fail to notify us of quantity issues or missing parts within the 24-hour window above, you acknowledge that your ability to pursue claims—and our ability to assist—may be limited by carrier rules and by manufacturer and distributor policies.

6. Returns, Refunds & Manufacturer / Distributor Policies

Return eligibility

• All return requests require prior authorization from Order Junky and remain subject to the applicable manufacturer and/or distributor approval and timelines (which may be shorter than 30 days or may not allow returns at all for certain SKUs).
• Unless the relevant manufacturer or distributor expressly allows otherwise, products must be in original, unopened, and undamaged condition with all original packaging, labels, and documentation.
• Custom orders, special-order items, perishable goods, and hazardous materials are typically non-returnable; eligibility is determined solely by the manufacturer and/or distributor and applicable law.
• Products that have been opened, used, modified, or are missing original packaging are often ineligible; any exception is only through express third-party authorization.

Return process

1. Contact Order Junky at returns@orderjunky.com to request an RMA. We will advise whether the manufacturer or distributor will consider the return and what fees or freight may apply; we do not commit to any outcome or fee amount until that party confirms.
2. If authorized, you will receive an RMA and return instructions. Return shipping and insurance are typically your responsibility unless the manufacturer, distributor, or carrier program expressly provides otherwise in writing.
3. Ship only as instructed. Unauthorized returns may be refused or disposed of without credit.
4. If a refund or credit is issued by the manufacturer or distributor and passed through to you, timing and method depend on their processing and our reconciliation; we do not guarantee a specific number of business days.

Restock and related fees

Restock percentages, administrative fees, and return freight are set by the manufacturer and/or distributor for the specific product and circumstance. Published examples elsewhere (for example, fees up to a large percentage of the purchase price) may apply and are not a cap or a floor. Do not assume any return will be free of restock or other charges.

Refund method

Where a refund is approved and processed, it will generally be to the original payment method or, for purchase orders or net terms, as a credit to your account, subject to the manufacturer, distributor, and payment processor requirements.

7. Warranty & Disclaimers

Products sold through Order Junky carry the manufacturer's warranty only. Order Junky does not provide any additional warranty beyond what the manufacturer offers.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VULCAN CONSTRUCTION GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Services are the property of Vulcan Construction Group LLC or their respective owners. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

Product names, logos, and brands referenced on the Services are the property of their respective manufacturers and are used for identification purposes only.

10. Prohibited Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the Services or servers
• Scrape, data mine, or use automated tools to collect data from the Services
• Misrepresent your identity or business affiliation
• Resell products in violation of manufacturer distribution agreements
• Upload malicious code or attempt to compromise the security of the Services

11. Indemnification

You agree to indemnify, defend, and hold harmless Vulcan Construction Group LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unable to resolve, disputes shall be submitted to binding arbitration in the State of Colorado in accordance with the rules of the American Arbitration Association.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms on the Services with an updated "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. SMS Text Messages & A2P Compliance

In Short: If you opt in, we may send you SMS messages from Vulcan Construction Group LLC d/b/a OrderJunky for account notifications, order updates, shipment updates, support-related messaging, and (with separate consent) promotional SMS. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Marketing SMS consent is not a condition of purchase.

Our public SMS consent disclosure for reviewers is at https://orderjunky.com/sms-consent.

Our SMS program complies with applicable U.S. carrier and industry requirements for Application-to-Person (A2P) messaging, including registration and consent practices for 10DLC and similar programs. The following terms apply when you provide a mobile number and consent to receive text messages from us.

Who sends the messages

SMS messages are sent by Vulcan Construction Group LLC, doing business as OrderJunky, from phone numbers we assign to this program. We send messages only for the purposes described in these Terms and our Privacy Policy.

Types of messages and consent

• Transactional / account. When you create an account, place an order, or request order and shipment updates at https://orderjunky.com, you may provide your mobile number and affirmatively agree (for example, by checking a box) to receive account notifications and order and fulfillment status messages, including messages that may contain tracking links, at the number provided. Consent is collected via a clearly presented, unchecked checkbox at the time the user provides their phone number.
• Marketing. Promotional SMS (such as offers and announcements) are sent only if you separately opt in—for example, through a dedicated checkbox or an account preference. Marketing messages are optional and require separate opt-in. Consent to receive marketing SMS is not a condition of purchase. Marketing consent is collected through a separate, clearly presented, unchecked checkbox or account preference setting.

Third-party sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency and charges

Message frequency varies based on your interactions with us (for example, orders placed and notifications you request). Message and data rates may applyaccording to your mobile carrier's plan. We do not charge a separate fee to receive SMS; carrier charges are between you and your carrier.

Opt-out and help

You may opt out of marketing SMS at any time by replying STOP to any marketing message or by adjusting your preferences in your account, where available. For transactional messages, reply STOP to cancel further SMS from that program number, or contact us using the information below if you need assistance. Reply HELP for help or contact us at legal@orderjunky.com. Additional disclosures appear at https://orderjunky.com and https://orderjunky.com/privacy.

Eligibility and delivery

You represent that you are the subscriber or customary user of the mobile number you provide, or that you have authority to consent on behalf of that subscriber. Carriers are not liable for delayed or undelivered messages. We are not responsible for SMS delivery failures caused by your carrier, incorrect numbers, device issues, or other factors outside our reasonable control.

Changes

We may modify how we operate this SMS program or these disclosures. Material changes will be reflected in these Terms or our Privacy Policy with an updated "Last updated" date. Your continued provision of a mobile number for SMS after such updates, or continued use of the Services where required to confirm consent, constitutes your agreement to the updated terms where permitted by law.

A public description of our SMS consent flow is available at https://orderjunky.com/sms-consent for verification purposes.